Shipping
Shipping Rates
Earthing Oz ships orders at a flat rate of AUD $12.00 Australia-wide using standard e-parcel with Australia Post.
Express Post is also available and is calculated by weight and destination.
Orders to New Zealand are shipped at a flat rate of AUD $20 regardless of quantity or weight using Australia Post.
International shipping rates are available for selection at the checkout, calculated based on region and weight. If you should select an incorrect shipping region, Earthing Oz reserves the right to send you a shipping invoice via Paypal, with the outstanding shipping amount.
International orders are Australian GST exempt and your GST-free price will display once you enter your shipping address in the check-out.
Customers from the UK and Europe, please note that Earthing Oz now has a sister company based in the UK called Grounded Wellness. Offering the same range of fantastic products and friendly customer service, you may find delivery is quicker and cheaper. Please visit Grounded Wellness at www.groundedwellness.co.uk.
Free Shipping Over $400
All orders over $400 will be shipped for free using standard e-parcel with Australia Post. Please note this offer can not be used in conjunction with any other offer and we reserve the right to change this offer during a special sale or promotion. Free shipping does not apply during our annual Black Friday Sale in November.
Dispatch
All orders are dispatched within 12-48 hours of payment, during normal business hours Monday to Friday from metro Melbourne, except on public holidays. Once your parcel has been dispatched to Australia Post, you will receive a dispatch notification email which includes the tracking number for your delivery. If this does not come through to your inbox, please ensure you check your spam/junk/promotions filter in case it has accidentally landed there.
Black Friday and Christmas Dispatch
During busier periods such as Black Friday and Christmas the volume of orders increases and may take our team longer to pack and dispatch your order. We prioritise Express Post orders so if you need your order in a hurry, please enure that you choose the Express Post option at the checkout. Express Post orders will be dispatched within 12 - 48 hours of payment (business days only). Standard post orders will be dispatched within 3 - 5 business days.
Delivery Times
Within Australia
Most standard deliveries will take 2 – 3 business days to Eastern Capital Cities and major metropolitan areas. WA, NT, TAS and country regional areas may take 3-5 more business days.
Australia Post are still experiencing ongoing delays to deliveries around the country due to the Covid-19 pandemic as well as adverse weather conditions affecting many areas. You can track the progress of your parcel by entering your tracking number/consignment number into the Australia Post Online Tracking Sytem.
You can personalise your shipping instructions when placing the order online i.e authority to leave without signature. If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.
International
Most international deliveries will take 3 – 8* business days. However, Covid-19 is still having an impact on international deliveries and certain times of the year are slower than others. Please be prepared for your parcel to take longer than usual. You can track the progress of your parcel by entering your tracking number/consignment number into the Australia Post Online Tracking Sytem.
All international orders must be signed for. There is no authority to leave option on international orders.
International customs may hold the parcel at any time. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times and is completely outside of our control.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order. Contact your local customs office for details.
Earthing Oz is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Missing Parcels
The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. If a shipment is returned to us as Un-Deliverable you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.
Return & Refunds
We want you to be happy with your purchase so if for any reason you need to return items to us, it's a simple process. Please click here for details.
